35 Shortcuts for Desk.com (Windows)  [edit]

Table of Contents:

  1. System-Wide
  2. Filter View
  3. Case View

minimize Hide all  maximize Show all

minusplus1. System-Wide
? Show keyboard shortcuts
Arrow Left/Arrow Right Previous/Next tab
G then 1...0 Switch to tab 1-10
Ctrl+J Previous page
Ctrl+K Next page
/ Quick search
Ctrl+Alt+Shift+R Toggle Routing
Esc Close dialog

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minusplus2. Filter View
J Previous case
K Next case
Enter/O Open case
Space/X Select for bulk
Ctrl+Enter Open selected cases
Ctrl+Shift+A Select all
Ctrl+Shift+N Deselect all
Ctrl+Shift+M Toggle expand

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minusplus3. Case View
Ctrl+Enter Update and send
Ctrl+Shift+Enter Update, send and resolve
Ctrl+Alt+C Toggle Close tab button
Alt+Shift+W Close tab without saving
Ctrl+Shift+F Go to From field
R Go to Reply field
N Go to Note field
L Go to Label field
M Go to Macro box
Ctrl+Shift+K Open Knowledge Base
F Forward case
G then h Go to customer Home
G then c Go to Company
P then 1...0 Set Priority 1 thru 10
S then O Set Status to Open
S then P Set Status to Pending
S then R Set Status to Resolved
Ctrl+Shift+C Add CC
Ctrl+Shift+B Add BCC

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Sources: Desk.com in-App Help


Uploaded by bernd, updated on 5/9/2017 by bernd