33 Shortcuts for Freshdesk (Web Application)  [edit]

Table of Contents:

  1. Navigation
  2. Tickets

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minusplus1. Navigation
GandD Go to Dashboard
GandT Go to Tickets
GandE Go to Social Tab
GandS Go to Solution Tab
GandF Go to Forums Tab
GandC Go to Customers Tab
GandR Go to Reports Tab
GandA Go to Admin Tab
GandN Open New Ticket Form
GandM Open Outbound Mail
? Open List of Keyboard Shortcuts
/ Place Cursor in Search Box

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minusplus2. Tickets
Alt+Right Arrow Go to Next Page
Alt+Left Arrow Go to Previous Page
Up Arrow/K Move Cursor to Previous Ticket
Down Arrow/J Move Cursor to Next Ticket
X Select Ticket
Spacebar View hovr with Details of Ticket
Enter Open Ticket
@ Assign the Ticket to YourSelf
# Delete a Ticket
~ Close Ticket
Alt+~ Close Ticket without Sending Email Notifications
! Mark Ticket as Spam
Alt+Right Arrow Go to Next Ticket
Alt+Left Arrow Go to Previous Ticket
R Reply to Ticket
F Forward Ticket
N Add Note to Ticket
W Add Yourself as Watcher to A Ticket
M Add Time to Ticket
] Expand Conversation in a Ticket
} View Activities of Ticket

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Sources: Freshdesk Support


Uploaded by rank17, updated on 5/18/2017