33 Shortcuts for Freshdesk

Jump to: Navigation, Tickets

1. Navigation

GandD

Go to Dashboard

GandT

Go to Tickets

GandE

Go to Social Tab

GandS

Go to Solution Tab

GandF

Go to Forums Tab

GandC

Go to Customers Tab

GandR

Go to Reports Tab

GandA

Go to Admin Tab

GandN

Open New Ticket Form

GandM

Open Outbound Mail

?

Open List of Keyboard Shortcuts

/

Place Cursor in Search Box

2. Tickets

Alt+Right Arrow

Go to Next Page

Alt+Left Arrow

Go to Previous Page

Up Arrow/K

Move Cursor to Previous Ticket

Down Arrow/J

Move Cursor to Next Ticket

X

Select Ticket

Spacebar

View hovr with Details of Ticket

Enter

Open Ticket

@

Assign the Ticket to YourSelf

#

Delete a Ticket

~

Close Ticket

Alt+~

Close Ticket without Sending Email Notifications

!

Mark Ticket as Spam

Alt+Right Arrow

Go to Next Ticket

Alt+Left Arrow

Go to Previous Ticket

R

Reply to Ticket

F

Forward Ticket

N

Add Note to Ticket

W

Add Yourself as Watcher to A Ticket

M

Add Time to Ticket

]

Expand Conversation in a Ticket

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View Activities of Ticket

Created by rank17 on 5/18/2017. Last updated by guest on 1/1/2010

 

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Freshdesk Shortcuts

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